Shipping policy
SHIPPING POLICY
Hollow Souls is dedicated to providing a seamless shopping experience. Please review our shipping guidelines below.
1. Processing Time
All orders are processed within 1 business day. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
2. Domestic Shipping (USA)
We offer the following shipping options for domestic orders:
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Standard Shipping: Free
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Express Shipping: [Number] business days – $[Amount]
3. International Shipping
We ship worldwide. International delivery times vary by destination and typically range from [Number, e.g., 7-14] business days.
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Please Note: Hollow Souls is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
4. Tracking Your Order
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
5. Lost or Stolen Packages
Hollow Souls is not liable for any products damaged or lost during shipping(Unless product was damaged by us). If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.